FAQs

 What is "kawaii"?

• "Kawaii" is a Japanese term that translates to "cute"! There are different styles, different themes, and different collections that are kawaii... But it all depends on what you think is cute, as long as you love it!

What kind of items can I find in your shop?

• We offer a variety of aucthentic products, ranging from kawaii goods to a variety of Asian snacks!
• Kawaii goods include plushies, stationary, apparel/accessories, and much more!
• Unique snacks include snacks found all over Asia, from Japan to Thailand to the Philippines, and are a variety of sweets, chips, drinks, and more!

How do you ship and how long does it take?

• We are based in California, and it takes about 1 -7 business days to ship after your order is placed!
• Shipping costs are based on the weight and size of your package, as well as the location of where it is shipped to!
• We ship within the United States as well as internationally! [Some countries may be limited].
• Shipment is made through the United States Postal Service, it make take: 2 - 10 business days for domestic orders to be delivered (up to 4 weeks for international orders)!
• Once a package is shipped, we are not responsible for any damaged/lost packages through transit (find more info on our page for Shipping Policy).

What is your Refund Policy?

• We do not offer refunds, returns or exchanges on products once an order has been placed. If an issue may arise with your order, please contact us via email: roseys.kawaii.shop@gmail.com or via Instagram @roseys_kawaii_shop

What is Popshop Live?

• Popshop Live is an ecommerce app, where sellers can go live to showcase products that they have in their shop! It is a fun and interactive way for customers to chat with their favorite sellers!
• Popshop Live is available for both Apple and Android users (as well as desktop) - to join my live shows, download the app and sign up using code "ROSEYS"! I hope to see you guys there soon!